Terms and Conditions
Welcome to Mission Ability LTD
Please read these Terms & Conditions carefully before using our services. By engaging our services, you agree to the following:
Business Information
Mission Ability LTD is a UK-registered company providing professional workplace well-being consultancy services.
Payment Methods
All payments are made via invoice and bank transfer. Invoices will be issued via email or other professional invoicing platforms, and payment should be made directly to the account provided.
Refunds and Cancellations
Packages:
Before work starts: Clients may cancel within 7 days of booking for a full refund of any deposit paid. After this period, deposits are non-refundable.
After work has commenced: Deposits are non-refundable, as work has begun. Completion payments are only due once the agreed work has been delivered.
Individual Risk Assessments:
Individual risk assessments are payable in full prior to the assessment being carried out. Once the assessment has taken place, fees are non-refundable. Where a client cancels with at least 48 hours’ notice prior to the scheduled assessment, a refund may be offered at the discretion of Mission Ability LTD. Cancellations within 48 hours of the scheduled assessment are non-refundable.
Scope and Revisions
Packages include the services explicitly described. Any additional requests, extra meetings, or work beyond the agreed package will incur additional charges agreed upon in advance.
Confidentiality and Data Handling
Mission Ability LTD complies with GDPR. All client information will be handled confidentially and securely.
Liability
Mission Ability LTD provides professional recommendations to support workplace well-being. Implementation of recommendations is the responsibility of the client. Mission Ability LTD is not liable for outcomes resulting from how recommendations are applied.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.